Returns:
At Tiisso, we want you to be completely satisfied with your handmade rug purchase. If for any reason you are not satisfied, we offer a straightforward returns process.
- Eligibility: To be eligible for a return, rugs must be unused, in the same condition that you received them, and in the original packaging.
- Timeframe: You may initiate a return within 30 days of receiving your rug.
How to Initiate a Return:
- Contact Us: Please contact us at mustaphatasment885@gmail.com to initiate your return. Provide your order number and reason for return.
- Return Shipping: Customers are responsible for return shipping costs unless the rug arrived damaged or was received in error.
- Return Packaging: Ensure the rug is securely packaged to prevent damage during return shipping.
Refunds:
- Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Method: If approved, your refund will be processed and applied to the original method of payment within 5-7 business days.
- Non-Refundable Items: Custom orders or rugs that are not in their original condition may not be eligible for a refund.
Damaged or Defective Items:
If your rug arrives damaged or defective, please contact us immediately at mustaphatasment885@gmail.com with photos of the issue. We will work with you to resolve the problem as quickly as possible, which may include a replacement or refund.
Contact Us:
For any questions regarding returns or refunds, please reach out to us at mustaphatasment885@gmail.com or visit our Contact Us page. We are committed to ensuring your satisfaction with every purchase from Tiisso.